How to Best Work with OSM Caseworkers

As I am putting together the information from the OSM Survey Monkey (thanks to all those who took the time to participate) I thought would comment on some of the confusion out there on how ACCESS Caseworkers can best work with Congregations. First of all, both caseworkers use voicemail and email to respond to inquiries. However, since this is a shared, part-time position, if you send us a voicemail, it may not be answered until we are next in the office. Our email account is set up to go to 3 people at once (our office manager is our ‘gate-keeper’ and can access our database as well). In all honesty, emails are the best way for us to communicate as we can cut and paste information from our database as well as track requests and responses in our Outlook folders. It also allows you to print off the information so you can have it to share with other benevolence volunteers working with you. Because some days we get so many emails, we may quickly read through some of the details you have provided. Our apologies if we ask questions or make suggestions for referrals that you have already made. Let us know if we haven’t answered your questions, or if you have more after receiving our reply. We want to be as helpful as possible and if there are questions after you hear from us, keep asking. We make every effort to explain what we are writing, but we write some things so often, we may just assume that you know what we are thinking… and we all know what a problem there is with assuming…